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Course Title:

Course ID:

231224 0101 4910ESH

Course Dates :

23/Dec/2024

 To

27/Dec/2024

Course Duration :

5

Course Location:

London

United Kingdom

Course Fees GBP £ :

Primary Price

£4,555.99

VAT may vary depending on the country where the course or workshop is held

Course Fees USD $:

Advisory Price

$5,829.09

VAT may vary depending on the country where the course or workshop is held

Course Category:

Professional and CPD Training Programs

Leadership, Management, Marketing, Strategy, Human Resources, Soft Skills

Course Certified By:

* Professional Training and CPD Programs
Leading to : Executive Diploma Certificate
Leading to : Executive Mini Masters Certificate
Leading to : Executive Masters Certificate

* ESHub CPD
* LondonUni - Executive Management Training
* Others

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

The failure to make total quality management “total” is the reason for its lack of success in many organizations.
The implementation of total quality management (TQM) has been an elusive target in many organizations.
The quality landscape seems to be littered with organizations that could never find the first step to take on the path, those that had a furious but short-lived burst of activity, and those that half-heartedly conducted quality activities that never lead anywhere

Objectives

By the end of this course trainees will be able to have a knowledge of :
• Quality Standards and Benchmarking
• Performance Management
• Measurement Metrics
• Balanced Scorecards
• Key Performance Indicators
• Total Quality Management
• Kaizen Methods
• Supply Chain Management
• Leadership Styles and Dimensions
• Transforming Followers
• Leadership Performance and productivity
• Emotional Intelligence
• Key features of the TQM philosophy
• Tools for identifying and solving quality problems.
• Quality awards and quality certifications

Who Should Attend?

• Top Management
• Middle Management

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Week 1

Day One
Quality Basics and Definitions
• Definition and Concept of Quality
• History of Quality
• Benefits of Implementing a Quality Model
• Review of Common Quality Models
• Review of Quality Gurus
• Quality Philosophies
• Deming s 14 Points
• Juran’s Trilogy
• Crosby’s Zero Defects
• House of Quality and Quality Function Deployment (QFD)
• Six Sigma Methodology
• Lean Principles
• Total Quality Management

Day Two
Total Quality Management
• Basic Principles
o Customers And Suppliers
o Continual Process Improvement
o Team Driven
o Measurement
• Implementation
o Introduction to ISO
o What is Quality?
o The Triple Role
o Process Approach
o Focus Areas
o Quality Policy
o Quality Objectives
o Training
o Internal Quality Audits
o Control Of Non-Conformances

Day Three
Putting The Management in Total Quality Management: Creating A Strategic
Framework
The Strategic-Framework Process
• Mission And Vision
• Key Results Areas
• Key Results Measures
• Improvement Strategies, Projects, And Action Plans
• Monitoring The Framework
• Strategic-Framework Document
• Conclusion
The Eight-Systems Model for Implementing Total Quality Management
• These Eight Systems are:
o Leadership
o Structure
o Quality Planning
o Training
o Rewards And Recognition
o Quality Measurement
o Communication
o Quality-Improvement Activities
• Implementing and Integrating the System

Day Four
TQM and Innovation
• Introduction
• Innovation
• Why Innovation Matters
• Innovation leadership
o Innovation Leadership Has Two Components
o Business Thinking Versus Innovative Thinking
o Six Innovative Thinking Skills
o Leadership for Innovation
o Leadership for Organizational Innovation Requirements
• TQM-Innovation Relation
• Innovation and Firm Performance
o Integration between innovation types

Day Five
Methods For Quality Improvement
• Performance requirement
• Knowledge requirements
• The science of improvement
• Three types of measures
• The quality improvement model-the PDSA cycle
o The model for improvement
• Change concepts …
o 9 categories of change
• Two continuous improvement methods
• The improvement process
o Interventions phase
o Impact and implementation phase
• Strategies for sustaining improvement

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.